Support the Employee Relations Manager in overseeing the Employee Relations function and ensuring the effective implementation of daily operations in accordance with the Company's Human Resources policies, standards, and procedures.

• Handle incoming calls to the Employee Relations hotline according to company standards and telephone etiquette
• Handling walk-in enquiries, complaints or grievances from staff on Employee Relations issues
• Conduct exit interviews for resigned Team Member
• Assist in the preparation of document related to Team Member termination
• Assist in conducting separation meeting for discharged Team Member
• Update and maintain accurate departmental records related to Team Member separation
• Prepare periodical report and compile statistical report if necessary
• Coordinate Employee Relations related seminars and activities such as Employee Assistance Programs and WE Volunteer activities
• Assist the Employee Relations Manager in preparing document for labour dispute cases filed under Labour Department
• Assist in other Human Resources functions and events as needed
• Perform any other tasks assigned by Employee Relations Manage

Experience: Minimum 4 years of experience in Human Resources, preferably with exposure to Employee Relations functions.

Education: Bachelor’s Degree in Human Resources Management or a related discipline preferred.

Language Ability: Fluent in English and Cantonese, Good command of spoken in Mandarin is an advantage.

Computer Skills: Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook (Chinese and English versions). Comfortable working with HR systems and standard office software.