Supervise, train and guide Bell, Door & Valet and Sky Limo Operation staff and ensure guests receive courteous and efficient five-star service.

• Assist in the daily operations management of the Bell, Door & Valet and Sky Limo Operation Department
• Assign a Bellperson to escort each guest to their room
• Monitor handling, labelling, storage and delivery procedures for guest luggage and items
• Supervise the efficient handling of group baggage deliveries and amenities
• Ensure Bell, Door & Valet and Sky Limo Operation staff deliver Wynn Palace’s high standards of quality, service and guest satisfaction
• Update progress reports of check-in process, arrivals/departures of FIT, Group and VIP guests
• Prepare regular reports for the Manager
• Monitor the cleanliness and hygiene of all sections of Bell, Door & Valet and Sky Limo Operation equipment and work areas
• Handle lost and found claims
• Know and understand the resort’s facilities, services and activities
• Monitor quality control mechanisms for Bell, Door, Valet, Baggage Check, Lobby Greeter and Sky Limo services including service standards, staff grooming, equipment presentation, and health and safety
• Continuously improve health and safety standards
• Assist and perform duties assigned by Senior Captain and above.

Experience: Minimum 2 years of Bell Services experience in a five-star hotel preferred. Supervisory experience an advantage

Knowledge/Certificates: n/a

Education: Secondary school diploma or equivalent

Language Abilities: Good Cantonese, Mandarin and English

Computer Skills: Proficient in MS Office