Monitor, coordinate logistics, and ensure the guest have a pleasant limousine transportation experience at the hotel driveways.

• Monitor scheduled limousine bookings for pick-ups and drop-offs at the driveways with the aid of the Limo Tracking System.
• Ensure the guest with bookings enter the correctly designated limousines.
• Reconcile and accurately notate scheduled limousine pick-ups and drop offs.
• Track departures with destinations to the Airport and Macau Ferry Terminal and notify the Pier Hotel Representatives of the limo plate number, number of pax and number of pieces of luggage for farewell coordination.
• Have up-to-date knowledge of all hotel, events, and activities to ensure a high level of product and service knowledge in order to explain and cross sell services and facilities to guests.

Experience: Previous customer service experience in a 5-star hotel is an advantage

Education: Secondary school or equivalent.

Language Ability: Good Cantonese, Mandarin and English

Computer Skills: Proficient in MS Office