Manage the daily operations of the VIP Services Team. Ensure the VIP guest experience is memorable by motivating Team Members to exceed guests’ expectations.

• Supervise and monitor the Butler to serve our VIP guests
• Deliver high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience
• Execute and complete operations in accordance with established policies and procedures
• Coordinate with relevant departments to satisfy customer needs and ensure special requests are met
• Anticipate and respond to guests’ requests and handle complaints promptly and to their satisfaction
• Inspect VIP guestrooms and ensure VIP suites are prepared for guests’ arrival
• Provide feedback to guests’ recommendations, share their ideas with staff and management and include in planning and operations
• Establish a rapport with guests and build good customer relationships Monitor the daily upkeep and maintenance of VIP Services areas, facilities, and tools
• Monitor guests’ preference profiles and track their likes and dislikes
• Monitor the accuracy of guests’ accounts and payments against sales records
• Accept any other duties and responsibilities as and when assigned by the Manage

Experience: Minimum of 2 years’ restaurant or in-room dining experience and 1 year’s supervisory experience

Knowledge/Certificates: Excellent knowledge of a range of VIP Services, Forbes Travel Guide standards, Macau market, and casino-resort business trends preferred

Education: Bachelor degree in Tourism or Hospitality Management an advantage

Language Ability: Fluent English, Mandarin and Cantonese

Computer Skills: Proficient in MS Office