Manage the daily operations of the VIP Services Team. Ensure the VIP guest experience is memorable by motivating Team Members to exceed guests’ expectations.

• Provide unparalleled arrival and departure experience for Wynn Palace VIP guests
• Oversee and coordinate VIP Services and other relevant departments and manage every point of contact (Doorperson, Front Office, Butler) to ensure a memorable and smooth guest experience
• Manage the VIP Services Team and ensure they deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience
• Monitor the team’s adherence to, and execute and complete operations in accordance with, established policies and procedures
• Monitor quality control mechanisms for VIP Service, including service standards, staff grooming, facilities presentation, and health and safety
• Know and understand the resort’s facilities and services
• Monitor guests’ preference profiles and track their likes and dislikes
• Conduct property tours upon request
• Ensure the accuracy of guests’ accounts and payments against sales records

Experience: Minimum of 5 years' F&B, hospitality or guest service management experience

Knowledge/Certificates: Excellent knowledge of a range of VIP Services, Forbes Travel Guide standards, Macau market, and casino-resort business trends preferred

Education: Bachelor degree in Tourism or Hospitality Management an advantage

Language Ability: Fluent English, Mandarin and Cantonese

Computer Skills: Proficient in MS Office