Supervise, train and guide service staff and ensure guests receive courteous and efficient five-star service.

• Deliver high quality products and services to every guest
• Identify and anticipate customers’ needs and expectations and make recommendations
• Address guests’ requests and handle complaints promptly and to their satisfaction
• Monitor the cleanliness and hygiene of all hardware, utensils and serving-ware
• Schedule rosters and match manpower to business demands
• Provide supervision, direction and leadership to service staff to achieve department goals
• Arrange training sessions and refresher courses for staff in coordination with the F&B Trainer
• Assist and perform duties assigned by the Assistant Manager and assume responsibilities in the Assistant Manager’s absence

Experience: Minimum of 2 years’ customer service experience as Team Leader in a restaurant; experience in a five-star hotel an advantage

Knowledge/Certificates: Good product knowledge of international cuisines and wine; cash handling experience

Education: Secondary school diploma or above

Language Abilities: Fluent Cantonese and Mandarin; good English

Computer Skills: Proficient in MS Office and POS software; knowledge of Micros an advantage