On her way home from work on a stormy September evening, Executive Director - VIP Services Beatrice Yeung saw a man, soaking wet, standing helplessly beside his broken-down car on the Sai Wan Bridge.

Beatrice knew she could not just leave him standing there in the pouring rain, so she pulled over to the side, grabbed an umbrella and ran up to him. As she opened the bright red, Wynn 5th Anniversary umbrella over his head, the man immediately asked her, “Are you from Wynn?”

Beatrice smiled and said, “Yes…have you called anyone to come and get you yet?”

“No! I am new to Macau, and don’t know who to call,” he said. So Beatrice pulled out her phone and immediately dialed the only emergency number she knew: 999.

When she got through, they transferred her call to a car rescue team and told her they would be on the scene in 10 minutes to help.

The following day, a man by the name of Jose – who also happens to be a very important government official – wrote to say thank you. Beatrice had not known the man’s name or just how long he had been standing in the rain until he wrote: “After being there for about 20 minutes without anyone stopping, you were an angel to help me. Thank you so much for your help, kindness and courtesy. I have no words for how grateful I am.”

And Jose still has that umbrella!