The Supervisor of IT Infrastructure is responsible for operating and maintaining an enterprise-class, highly available IT system and network that support our 24x7 operation. The candidate is expected to leverage their technical skills and experience in server, storage, backup, network, PABX and database management to ensure that all IT infrastructure components are reliable and fully support business operations. This includes overseeing the performance, availability, and security of server environments, managing storage systems and data backups, and ensuring the integrity and efficiency of database systems, in addition to network and telecom infrastructure.

• Perform activities required to deploy and support mission-critical IT infrastructure components—including server, storage, backup, network, PABX and database systems - to achieve at least 99.99% availability.
• Conduct hardware installation, configuration, and ongoing maintenance for servers, storage devices, backup appliances, network equipment, PABX systems, and database platforms.
• Configure and maintain both hardware and software for servers, storage, backup, network, PABX and database environments.
• Carry out daily monitoring and proactive management of server, storage, backup, network, PABX and database systems to ensure optimal performance and security.
• Identify, diagnose, and resolve issues across server, storage, backup, network, PABX and database infrastructure.
• Assist in adhering to regulatory, security, and compliance requirements for all IT infrastructure areas, including server, storage, backup, network, telecom and database management.
• Maintain comprehensive asset information and documentation for all server, storage, backup, network, PABX, and database components.
• Manage relationships with systems and services partners relevant to servers, storage, backup, network, PABX, and database infrastructure.

Experience:

Education: Diploma or Degree in Information Technology field

Language Abilities: Multilingual English/Mandarin/Cantonese preferred.

• Minimum of 3 years’ experience in IT Infrastructure operations and administration
• Extensive hands-on experience managing and administering enterprise servers, including installation, configuration, monitoring, and performance optimization
• Strong background in storage systems management, including SAN/NAS solutions, storage provisioning, data integrity, and capacity planning
• In-depth knowledge of backup and disaster recovery strategies, with experience implementing and managing enterprise backup solutions to ensure data availability and compliance
• Proven experience in designing, implementing, and maintaining enterprise-class, high-available LANs, WANs, and/or PABX systems.
• Comprehensive understanding of PABX/telephony systems, including setup, maintenance, troubleshooting, and integration with network infrastructure
• Experience with database administration, including installation, configuration, backup, performance tuning, and security of enterprise databases (e.g., SQL Server, Oracle, MySQL)
• Ideally within the Entertainment or Hotel industry