Read Some Of Our Stories

Click an employee portrait below to read their story:

Take responsibility; don't leave it to others Take responsibility; Don't leave it to others

Beatrice on the Bridge Beatrice on the Bridge

On her way home from work on a stormy September evening, Executive Director - VIP Services Beatrice Yeung saw a man, soaking wet, standing helplessly beside his broken-down car on the Sai Wan Bridge.

Beatrice knew she could not just leave him standing there in the pouring rain, so she pulled over to the side, grabbed an umbrella and ran up to him. As she opened the bright red, Wynn 5th Anniversary umbrella over his head, the man immediately asked her, “Are you from Wynn?”

Beatrice smiled and said, “Yes…have you called anyone to come and get you yet?”

“No! I am new to Macau, and don’t know who to call,” he said. So Beatrice pulled out her phone and immediately dialed the only emergency number she knew: 999.

When she got through, they transferred her call to a car rescue team and told her they would be on the scene in 10 minutes to help.

The following day, a man by the name of Jose – who also happens to be a very important government official – wrote to say thank you. Beatrice had not known the man’s name or just how long he had been standing in the rain until he wrote: “After being there for about 20 minutes without anyone stopping, you were an angel to help me. Thank you so much for your help, kindness and courtesy. I have no words for how grateful I am.”

And Jose still has that umbrella!

Always strive to be better Always strive to be better

Acing the Test Acing the Test

After a month of intense and challenging training, Dealer Chio Wa passed the final test to become a qualified Roulette dealer.

Reflecting back on how she passed the exam, Wa’s eyes filled with tears of gratitude. Pit Manager Ran Wong taught her everything he knew and did whatever he could to ensure she had every chance of succeeding. 

“Although we wanted to do well, some of us were struggling to learn everything. So Ran offered extra training time and he gave us plenty of individual attention,” Wa said. 

Ran volunteered to come two hours earlier every day, so that his students could make the most of the time they had to learn.

“Throughout the training, my nerves affected me, and I often fell short of expectations,” she said. “But every time I felt myself failing, my teacher would lift me up and encourage me to work harder.”

“Through every trial, he motivated us to do our best,” Wa added. “His dedication never faltered, so I didn’t want to let him down.”

Wa will never forget her teacher Ran and his devotion to helping her succeed.

Always strive to be better Always strive to be better

Winds of Change Winds of Change

One summer day in 2008, the Typhoon Signal 8 was hoisted as strong winds hit Macau. Suddenly, a powerful gust of wind blew in an external door, injuring one of our security guards. Tony Chan rushed to the scene and temporarily secured the door. Concerned about the possibility of future injuries and damage, Tony started to think hard about a better solution. 

Using his own initiative, Tony designed and created a prototype handle for the door locking bars. Tony then worked with his team to make a soft face to protect the millwork, and designed the actual handle to meet the high standards required for front of house fixtures. 

His solution not only stops the handles from rattling in heavy winds and keeps the doors from blowing wide open, it also helps prevent damage to the hotel during the typhoon season. 

Tony’s superiors were very impressed with his proactive effort and his innovative solution. Tony’s striving to be better produced an excellent outcome: the device he invented is used whenever strong winds are forecast. 

毅明的發明在強風來襲時發揮了顯著的作用,因此很快便被公司採用;它不但避免橫閂被強風吹得嘎嘎作響,更能防止大門再次被吹開,對酒店的員工及設施均起了保護作用。毅明的創意思維及力臻完美的工作態度不但獲得上司讚賞,同時亦令同事受惠。

Take responsibility; don't leave it to others Take responsibility; don't leave it to others

Meng takes wheel Meng takes wheel

A woman stood at the entrance to the men’s restroom with a worried look on her face. Her husband was in a wheelchair, and she had pushed him as far as she could go...

Fortunately, just at that moment, Public Area Cleaner Lam Kam Meng (now Assistant Supervisor) appeared.

Noticing her concern, Meng offered to wheel him into the restroom for her.

Meng pushed him in, and just as he was about to give him some privacy, he looked back and saw that the man was struggling to get out of the wheelchair.

“He was shaking as he tried to stand up. I could not just leave him there, so I asked him if he would mind if I stayed and helped,” Meng said.

The man, who had been too embarrassed to ask, was very grateful to Meng for offering to stay with him. 

Meng supported him all the while, helped him with his clothes and then wheeled him over to the sink to wash his hands.

After drying his hands, the man reached for his wallet to give Meng a small tip and said: “Thank you so much. You really went out of your way to offer good service for me.”

“I was very touched by how Meng not only pushed the man into the restroom, but stayed with him to make sure he was really ok,” Jason Tang, Public Area Training Manager. “He did not have to do that, but it just shows how much he cares about our guests. Meng also shared his tip with the team.”

Wynn Stories

Storytelling is an art as old as mankind itself. Every culture uses the power of story to share their values and ideas – to educate and inspire. Wynn Resorts, and the unique culture we've created, is no different.

Wynn has a set of simple core values that we instill in all our employees:

Care about everyone and everything
Show never-ending attention to detail
Take responsibility; don't leave it to others
Always strive to be better

How we share and demonstrate these values is through our own Storytelling Program. Through this initiative, employees are invited to share the moments when they excel – when they have that perfect guest interaction, when they discover a way to improve our operations, when they truly hit those core values on the head and go above and beyond. In the process, their stories provide inspiration to their coworkers and guide them to reach higher themselves.

Hear Some Of Our Stories