Show Technical Manager - Public Attractions in Wynn Palace - Administration and General at Wynn Resorts Macau

Date Posted: 2/11/2021

Job Snapshot

Job Description

Job Purpose: To coordinate with different teams of supervisors and technicians to review, improve and implement the maintenance plan for all Public Attractions plant & equipment with an emphasis on ensuring Wynn's high standards of quality with every performance.

Key Responsibilities
• Coordinate together with the supervisors to manage all preventive and reactive maintenance teams
• Control work distribution among the teams performing day and shift work to ensure the effectiveness of preventive and reactive maintenance activities
• To supervise and provide adequate advice to supervisors in order to enhance both technical skills and service levels
• Conduct regular inspections to ensure all technicians strictly follow the established policies and procedures, especially in regard to safety issues
• Ensure that all Public Attractions equipment conform to Wynn's high standards of quality inspecting displays & attractions frequently to ensure all shows are safe and in good working order at all times
• Manage maintenance activities with outsourced contractors, control deliverables and contractors' performance including SLAs
• Continuously inspect, review and improve Health and Safety standards
• Review all installations, integration, maintenance, development and upgrade of equipment in coordination with the Director and Assistant Director to establish Opex and Capex Budgets
• Schedule and perform regular engineering and maintenance work to all the systems in Public Attractions Department
• Perform analysis and R&D to update and upgrade systems preventing parts obsolescence and integrating new upcoming technologies to resolve any design issues
• Monitor and plan to remediate equipment lifecycle issues improving inventory, reporting and issue tracking systems
• Execute and complete engineering and maintenance programs in accordance with established policies and procedures
• Ensure all work areas are kept clean, tidy & safe
• Maintain inventory levels of spare parts and maintenance products and equipment
• Respond to and action any emergency call and lead the team to resolve problem in short space of time and to resume show ASAP
• Maintain schedules, rosters and reports for the Director and Assistant Director
• Perform any other duties assigned by the Director or Assistant Director-Public Attractions
• Assist to write and implement maintenance plans for all equipment as required
• Assist to write and implement departmental training and operating procedures
• Participate in daily briefings and share relevant information with the team
• Assist to hire, train, and manage technicians
• Test and correct any deviations from service procedures swiftly through on the job training
• Assess work quality standards and arrange refresher training to maintain Team Members’ competency levels
• Provide ongoing staff motivation and team development
• Promote a work environment where employees feel valued, appreciated and involved
• Maintain effective communication with all Team Members by providing written and verbal translations
• Monitor Team Members’ manners and grooming according to Company standards
• Promote a work environment where employees feel valued, appreciated and involved
• Department scope of responsibilities covers all equipment, installations, operations as defined by senior management and public attractions director
• Interact with Department and Company Team Members, management, and contractors professionally and positively
• Attend Department and inter-Department meetings and share relevant information
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications
• Adhere to the Company policies and procedures and comply with the Code of Conduct
• Remain well-mannered and well-groomed as per Department and Company standards
• Follow health and safety standards and strive for constant improvement
• Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible

Competencies and Requirements
Experience: Minimum of 5 years of supervision, operations, installation of show technical systems, electrical or mechanical in large-scale entertainment applications: Rides, stage shows, special events, concerts, theatre…. Familiar with stage machinery, professional sound equipment, show lighting equipment, special effects equipment, electronic equipment, computers and computers network, PLC controlled devices, show control systems, automated systems…
Knowledge/Certificates: Trade certificate in electrical/mechanical engineering is an advantage. Knowledge of international safety regulations, processes and quality control, documentation management.
Education: Secondary school diploma or above, bachelor’s degree in engineering is an advantage
Language Abilities: Fluency in English is required, Cantonese and/or Mandarin is an advantage
Computer Skills: Proficient in Microsoft Office, SharePoint, AutoCAD software, modelling and database applications. Knowledge of computer hardware configuration and software programming is an advantage. Experienced in PLC languages and ladder logic programming is a plus.