Order Taker - In-Room Dining in Wynn Palace - Food & Beverage at Wynn Resorts Macau

Date Posted: 4/17/2021

Job Snapshot

Job Description

Job Purpose: Ensure guests receive courteous and efficient five-star service. Answer incoming calls promptly and courteously and input guests’ food and beverage orders into the point-of-sale system.

Key Responsibilities
• Receive guests’ orders over the phone from guestrooms and the Guest Services Centre
• Handle cash transactions
• Input credit card and voucher details into the POS system and handle billing issues
• Know and understand drink lists, menu items, products and services
• Store cigarettes and cigars carefully and monitor stock levels and quality

Competencies and Requirements
Experience: Minimum of 1 year customer service experience in a Western restaurant an advantage, Telephone sales agent experience, or hotel switch board of advantage
Knowledge/Certificates: Good product knowledge of Chinese and international cuisines and beverages and preparation methods; understanding of cashier duties
Education: Secondary school diploma or above
Language Abilities: Fluent Cantonese, Mandarin and English
Computer Skills: Basic computer knowledge required