Food & Beverage Server in Wynn Palace - Food & Beverage at Wynn Resorts Macau

Date Posted: 2/24/2021

Job Snapshot

Job Description

Provide excellent customer service and ensure guests receive courteous and efficient five-star service. Introduce available dishes, take orders, and deliver dishes and drinks calmly and efficiently, Clear and reset tables for new guests.

Key Responsibilities
• Clear and reset tables
• Clean and tidy the dining area and equipment
• Prepare glassware and linen for table setting
• Maintain stock levels and control monthly inventory
• Store food, beverages and equipment carefully
• Keep menus and beverage lists in good condition
• Know and understand drink lists, menu items, products and services and upsell alternatives
• Know and understand all the resort’s facilities and services
• Rotate among the different sub-departments of the F&B Division as required
Assist and perform duties assigned by the Team Leader

Competencies and Requirements
Experience: Minimum of 1 year customer service experience in a Chinese restaurant: experience in a five-star hotel an advantage
Knowledge/Certificates: Good product knowledge of Chinese cuisine and preparation methods; basic cash handling
Education: Secondary school diploma or above
Language Abilities: Fluent spoken Cantonese, Mandarin and English
Computer Skills: Knowledge of Micros an advantage