Club Representative - Club Marketing in Wynn Palace - Gaming Marketing at Wynn Resorts Macau

Date Posted: 2/16/2021

Job Snapshot

Job Description

Job Purpose: Interact with guests and sign up new members. Access members’ benefit information and perform other miscellaneous transactions.

Key Responsibilities:
• Operate the Red Club Card counter:
o Sign up new members
o Maintain existing accounts
o Answer guests’ questions about the club and resort
o Perform member benefit redemptions
o Issue complimentary gifts according to club policies and procedures
o Inform members about their benefit entitlements
• Input and update members’ information in the system
• Provide administration support to Club Host by signing up members, performing member benefit redemptions, and issuing complimentary items and promotional benefits
• Participate in Red Club Card promotional activities
• Know and understand all the resort’s facilities and services
• Answer guests’ enquiries and provide directions and useful information
• Assist and perform duties assigned by the Supervisor