Job Description
Manage the daily operations of In-Room Dining and ensure guests receive courteous and efficient Forbes five-star service by leading, motivating and coaching Team Members to exceed guests’ expectations.
• Ensure In-Room Dining runs according to established operating procedures
• Oversee the cost-effective and efficient operation of In-Room Dining
• Monitor the cleanliness and hygiene of all hardware, utensils and serving-ware
• Address guests’ requests and handle complaints promptly and to their satisfaction
• Provide supervision, direction and leadership to service staff to achieve department goals
• Handle administrative tasks and scheduling
Experience: Minimum of 3 years’ management experience in a 5 star Hotel; In-Room Dining experience an advantage
Knowledge/Certificates: Excellent product knowledge of international cuisine; budgeting and cash handling experience
Education: Secondary school diploma or above; Bachelor degree in hospitality management an advantage
Language Abilities: Fluent spoken and written English, Cantonese and Mandarin
Computer Skills: Proficient in MS Office and POS software