Job Description
Ensure guests receive courteous and efficient five-star service. Introduce coffee to guests and prepare and serve drinks. Clean, tidy and setup coffee station for service, and maintain coffee quality.
• Prepare high quality coffee for guests, including non-alcoholic drinks
• Clean and tidy the coffee station and equipment frequently
• Greet guests in a warm, welcoming and courteous manner, address guests’ requests and handle complaints promptly and to their satisfaction
• Educate F&B Staff about different beverages and coffee and how to serve them
Competencies And Requirements:
Experience: Minimum of 3 years' related customer service experience in a hotel or restaurant
Knowledge/Certificates: Good product knowledge of coffee and beverages; Barista certificate an advantage
Education: Secondary school or equivalent
Language Abilities: Good English, Cantonese and Mandarin an advantage
Computer Skills: Knowledge of MS Office an advantage